Steering wheel buttons and backup camera not working on 2015 Sorento... any ideas?

Models Sorento
1

None of the buttons on my 2015 Kia Sorento’s steering wheel are working—can’t reset the trip, use cruise control, or anything else. Also, the backup camera doesn’t show a picture, but it still beeps when I’m close to something. The steering wheel buttons stopped working about 18 months ago, and the backup camera hasn’t worked since a few months after I got the car. Any ideas on what could be causing these issues?

2

It could be the clock spring in the steering wheel. That’s a common cause for all the buttons to stop working.

3

OptimaPrime said:
It could be the clock spring in the steering wheel. That’s a common cause for all the buttons to stop working.

I’ve heard that mentioned before. Any way to test it without going to the dealer?

4

@Alex
You’d need some electrical testing equipment to confirm. Might be easier to have a mechanic take a look if you’re not familiar with that stuff.

5

For the backup camera, it could be a wiring issue or a faulty camera module. You might need to check the connections in the back.

6

Annbrinkman said:
For the backup camera, it could be a wiring issue or a faulty camera module. You might need to check the connections in the back.

I’ll check the wiring first. Hopefully it’s something simple like a loose connection.

7

I had a similar issue with my Sorento, and it was the clock spring. Replacing it fixed the steering wheel buttons for me.

8

Meryann said:
I had a similar issue with my Sorento, and it was the clock spring. Replacing it fixed the steering wheel buttons for me.

Good to know. I’ll look into replacing that first.

9

The camera might just need a reset. Try disconnecting the battery for a few minutes and see if that helps.

10

Zachariah said:
The camera might just need a reset. Try disconnecting the battery for a few minutes and see if that helps.

I’ll give that a try. Worth a shot before replacing parts.

11

If the clock spring isn’t the issue, it could be a wiring problem. Might need to check the connections behind the wheel.

12

KIADOC said:
If the clock spring isn’t the issue, it could be a wiring problem. Might need to check the connections behind the wheel.

Thanks for the tip, I’ll check the wiring too.