How can I get in touch with Kia's customer service?

Hello everyone,

We bought a new 2021 Kia Sorento EX on March 20th. But on June 10th, the transmission broke completely. Kia took it to the shop, but they can’t fix it because they’re waiting for a part. I called the consumer help center after waiting for 15 days, but they didn’t really do anything until last Friday when they finally started taking my problem seriously.

Now, it’s been over 30 days since the car went to the shop. According to my state’s Lemon Law, if a car is in the shop for more than 30 days, I can either get all my money back or get a similar car from Kia.

Has anyone dealt with Kia replacing or giving back money for a car before? How much of a struggle should I expect?

Handling a Lemon Law case might be tricky. Keep all records of your talks with Kia and the shop. Getting help from a lawyer who knows about Lemon Law could make things easier. Stay patient and clear about your rights. Keeping everything documented and asking a lawyer for help can make your case stronger.

You need to consult your lawyer for your claim process or talk to Kia company and dealer shop, and be patient and wait.

You can get in touch with Kia’s customer service through several channels:

  1. Phone: You can call Kia’s customer service hotline to speak with a representative directly. The phone number is usually available on their official website or in the documentation provided with your vehicle.
  2. Website: Many companies, including Kia, offer online customer service portals where you can submit inquiries, report issues, or request assistance. Visit Kia’s official website and look for the “Contact Us” or “Customer Service” section to find relevant contact information and submission forms.
  3. Email: Kia may provide an email address for customer inquiries or feedback. You can send an email outlining your question or concern and expect a response from their customer service team.
  4. Social Media: Kia may have official social media accounts on platforms like Facebook, Twitter, or Instagram. You can reach out to them through direct messages or by tagging them in posts with your questions or comments.
  5. Visit a Dealership: If you prefer face-to-face interaction, you can visit a Kia dealership in your area and speak with their staff or service department. They can often assist with customer service inquiries or direct you to the appropriate channels.

Regardless of the method you choose, make sure to provide clear and detailed information about your issue or inquiry to expedite the resolution process.

I’m glad you found the information helpful! If you have any more questions or need further assistance, feel free to ask.

Absolutely, keeping detailed records and consulting a Lemon Law attorney are key steps in handling your case effectively. Documentation is crucial for proving the issues and your attempts to resolve them. Patience and understanding your rights will also play a significant role. Good advice!

Kia’s customer service is accessible via phone, their website, email, social media, or in-person at dealerships. Check their site or your vehicle’s documents for contact details. Provide clear info to speed up the process.

I can see you have covered everything in the text… However, when reaching out, it could also mention the importance of having your vehicle’s VIN (Vehicle Identification Number) handy. This number helps customer service quickly access all the details of your specific car, further speeding up the support process.