Back in May 2024, I took my 2018 Kia Stinger to the dealership to address an unidentified leak. After a few follow-up visits, the dealership informed me that they were encountering issues with the car’s transmission—it was shifting hard and having trouble changing gears. Notably, I hadn’t experienced any such transmission problems before bringing the vehicle in.
Now, in early August 2024, the situation remains unresolved. Two weeks ago, I received a case number from Kia Corporate, indicating that mechanical engineers are currently examining the vehicle. Given that my Stinger has only 65,000 miles, it’s still covered under the 10-year powertrain warranty, so I presumed this would transition into warranty work.
I recently reached out to Kia Corporate, and they’ve informed me that my case is being escalated. I’m curious if anyone has experience navigating Kia Corporate’s escalation process. What should I expect in terms of communication, resolution time, and potential outcomes?
Fun Fact: The vehicle I owned prior to purchasing the Stinger was deemed a lemon and was bought back.