I own a Kia Seltos from 2023. After about a week, the CarPlay infotainment system froze and restarted, much like when I first bought the car with 200 miles on it. About once every few hours, during a road trip, it is done. In a five-hour drive this past weekend, it happened eight times. The Kia dealership I took it to claims they don’t service infotainment systems. From here, I’m not sure what to do.
I had a similar issue with the infotainment system in my car, and it was really frustrating. When my system started freezing and restarting frequently, I initially took it to the dealership, but they told me they didn’t handle infotainment repairs. What worked for me was reaching out to the manufacturer’s customer service directly; they helped me find a specialized service center that could handle the issue. I also checked online forums for others with the same problem and found useful tips. In your case, contacting Kia’s customer support and asking for a recommendation on where to get your infotainment system serviced would be a good next step.
Is a cable supported by it? You may always try one to see if it works better.