Locked out of valet mode on my 2022 Telluride… any ideas?

Kia Models Forum Telluride
1

Hello everyone,

I bought a 2022 Telluride yesterday, and it’s great except the previous owner left the car in valet mode and entered the wrong code 5 times. The dealership told me they couldn’t fix it, but they called Kia Connect. I’ve also contacted Kia Connect today and opened a ticket. However, their initial troubleshooting didn’t fix the problem. Any advice on what to do next while waiting for the tech team to get back to me?

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2

I don’t think there’s much you can do at the moment. Kia Connect should be able to unlock it, so keep following up with them.

3

SorentoRanger said:
I don’t think there’s much you can do at the moment. Kia Connect should be able to unlock it, so keep following up with them.

Thanks for the help. I spoke to another agent, and they said I’m just waiting for a tier 2 tech to call back. It could be anywhere from a couple of days to a week.

4

@LyamGenesis
Actually, they can unlock it at the dealer.

5

LizCampbell said:
@LyamGenesis
Actually, they can unlock it at the dealer.

It really depends on the dealer. Most of the ones near me are not very helpful with things like UVO intelligence, which is now Kia Connect.

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7

@WhisperingWillow
I tried this last night, but I’ll give it another go. Thanks for the suggestion!

8

Maybe try disconnecting the battery for about 20 minutes and reconnect it. That might reset things.

9

I wouldn’t have accepted delivery of the car until the dealership fixed this issue. Why pay for a car that’s known to have a problem?

10

DM me your VIN. I work at a Kia dealer and can deactivate it for you.

11

Donna said:
DM me your VIN. I work at a Kia dealer and can deactivate it for you.

OP, don’t give your VIN to strangers on this forum, please.

12

You could try disconnecting the battery and reconnecting it. That might reset the system.

13

Don’t you have Kia Connect?

14

Charlotte said:
Don’t you have Kia Connect?

I don’t yet have it. The screen is locked in valet mode, so I can’t access the setup panel to enter a code from the app.

15

LyamGenesis said:

Charlotte said:
Don’t you have Kia Connect?

I don’t yet have it. The screen is locked in valet mode, so I can’t access the setup panel to enter a code from the app.

Ah, okay. I’m pretty sure it’s just putting your VIN into the app. When I bought my K4, I just entered the VIN. Also, if you just bought it, the dealer should have given you a QR code to set it up unless they missed that.

16

@Charlotte
Yeah, the previous owner put the valet mode passcode in wrong, which locks it out for everyone. We’ve tried everything suggested here today. I can only access the lock screen in the picture, but I’m grateful for all the support from everyone here. Glad I got a car with such a helpful community.

17

@Charlotte
You’ll also need a pin from the car in the Kia Connect settings, which you can’t get to in valet mode.