Anyone Else Deal with Kia’s Escalations Department?

Models
1

Good morning …

Has anyone had any experience with Kia’s escalations department and know what they actually do? Here’s my situation: My 2016 Optima has been sitting at the dealership since July 30th because the repairs they did before were either incomplete or just plain wrong. Luckily, I’ve had a loaner car this whole time (a brand new 2024 Forte — it’s so nice, I’m getting spoiled by all the new tech), so I haven’t been pushing the dealer too hard.
:grimacing:
The problem is, the communication has been almost non-existent. The last update I got was a week ago, and they told me the engine needs a new timing chain and tensioner. They said they’re waiting for approval from Kia Corporate to get it fixed at no cost to me. Then, the next day, Kia left me a voicemail saying my case was sent to their escalations department because the car has been at the dealer so long.I missed the call since I was at work, so I didn’t get any more details. Has anyone been through this? Does the escalations department actually help, or is it just something they say to make it seem like progress? Would love to hear your experiences or advice!

How can you help on this…

2

Escalation may be required if you have attempted to fix a problem more than once without success. :yum:

3

There’s a greater chance that the problem will be escalated if it’s resulting in a large amount of financial loss or inconvenience. :expressionless:

4

You might need to bring up the matter with your dealer if you think they are not operating in a morally or just manner.

5

Speak with Kia’s corporate headquarters at: You can get in touch with Kia’s corporate headquarters directly if you’re still not happy :disguised_face:

6

Online communities or forums can exist where other Kia owners are talking about their experiences. :face_with_raised_eyebrow: